When it comes to business. The common denominator in every challenge and solution is people. However, many businesses fail to put meaningful effort into understanding this universal truth. Specifically, how well they know and understand the people that work for them. Who are their people beyond the job? In order to lead well, we must succeed in this endeavor. The unspoken question that employees want answered is this: Do you truly care about me?
The #1 indicator of whether an employee will choose to be engaged at work or not, is whether he or she believes that their manager or supervisor genuinely cares about them as a person. Only 18% of disengaged employees believe it’s true. In stark contrast, a whopping 96% of engaged employees do believe it.
It’s difficult to tell someone that you care about them when you actually know very little about them. Here’s the kicker, our people know whether we do or not! If we haven’t asked them, inquired about them, and connected with them…we simply don’t know them. This practice has brought us to where we are today. Employees are quitting their jobs at record levels. So much so, that it has been dubbed by industry experts as, ‘The Great Resignation’.
“I’ve learned that people may forget what you said. People may also forget what you did. But people will never forget how you made them feel.” – Maya Angelou
The attitudes and actions of the American workforce reveal precisely how their organizations have made them feel. Learning about how to connect with and engage our people is essential business in today’s world.