CFPB Guidance on Overdrafts- UDAAP Violations

As you may have heard the CFPB issued recent guidance on overdraft programs. There are some important takeaways that should be discussed with your team and implemented as soon as possible. What are surprise fees: Overdrafts where the…

Are you giving the customers what they want or need?

One of the topics on everyone’s mind today seems to be how to compete with the newest competitor – most are not traditional financial institutions! With many Americans worrying that they are not on track financially, people are searching…

Do Customers Want To Come Back To Face To Face?

For most of us the disruption of the pandemic is past. Financial service providers now must find a competitive edge in the new “Anywhere Economy”. Most consumers have come to expect the ability to conduct all business where they want, when…

Everybody thinks they’re a leader…

I once read a Forbes article which stated, “Everybody thinks they’re a leader – most are far from it. Simply desiring to be a leader doesn’t mean a person has the character, skill, and courage necessary to be a leader.” Well, in traveling…

Phishing – Browser in the Browser (BITB)

A phishing technique called Browser in the Browser (BITB) has emerged, and it’s already aiming at government entities, including Ukraine. Find out how to protect against this new threat. Phishing for credentials is a common threat that has…

Sanctions

Whenever there is a geopolitical conflict, large or small, there are usually sanctions involved. Sanctions are a ‘tool’ to protect a national interest by targeting certain individuals, companies, and/or countries. An economic sanction imposes…

Do You Care For Your People?

When it comes to business. The common denominator in every challenge and solution is people. However, many businesses fail to put meaningful effort into understanding this universal truth. Specifically, how well they know and understand the…

Why You NEED a 3(38) Fiduciary

In last month’s article, I highlighted the fiduciary standard that business owners are held to when offering 401k plans. Specifically, owners must ensure their plan fees are necessary and reasonable. Additionally, owners/plan trustees can…

The Importance of Benchmarking Your 401k Plan

Suppose you implemented a 401k plan several years ago. You were excited to provide another benefit to employees and perhaps even offered a generous match within the plan. Congratulations, everything is good…right?! Maybe, but there is more…

How 401k’s Can Attract and Retain Employees

No matter the industry, nearly all of my small business owner clients have the same challenge: a difficult labor market.  With staffing shortages now the norm, good employees are hard to find….and when you do hire them, they are in the crosshairs…